Privacy policy
ETICRUE respects your privacy and is committed to protecting the personal information you provide when shopping with us.
This Privacy Policy explains how ETICRUE collects, uses, stores and manages your personal information when you visit or purchase from our online store.
INFORMATION WE COLLECT
We may collect:
- Your name
- Billing and delivery address
- Email address
- Telephone number
- Order and purchase details
- Payment and transaction information
- Information you provide when contacting us
- Information provided when requesting a return or assistance
- Website usage and device information
- Information collected through cookies and similar technologies
HOW WE COLLECT YOUR INFORMATION
We may collect personal information when you:
- Place an order
- Create or use an account
- Subscribe to our mailing list
- Contact shop@eticrue.com.au
- Request customer support
- Submit a return or faulty-product claim
- Browse or interact with our website
- Participate in an ETICRUE promotion or campaign
Some information may also be collected automatically through cookies, analytics and similar technologies.
HOW WE USE YOUR INFORMATION
We may use your information to:
- Process and fulfil orders
- Process payments
- Arrange delivery
- Provide tracking information
- Respond to enquiries
- Process returns
- Assist with faulty or damaged products
- Improve our website and customer experience
- Maintain website security
- Prevent fraud
- Send marketing communications where permitted
- Meet legal and regulatory obligations
SHOPIFY & THIRD-PARTY SERVICES
Our online store is powered by Shopify.
Shopify and relevant service providers may process information required to operate our store, including information relating to orders, payments, customer accounts and website activity.
We may also share relevant information with trusted service providers such as:
- Australia Post
- Payment providers
- Shopify and related service providers
- Website and technology providers
- Email and marketing providers
- Analytics providers
- Fraud-prevention providers
We only provide information reasonably necessary for the relevant service.
MARKETING
If you subscribe to ETICRUE marketing communications, we may send information about:
- New drops
- Product launches
- Promotions
- Campaigns
- ETICRUE news and updates
You can unsubscribe at any time using the unsubscribe option provided in the communication or by contacting shop@eticrue.com.au.
COOKIES & ANALYTICS
Our website may use cookies and similar technologies to:
- Keep the website functioning
- Remember preferences
- Understand website usage
- Improve website performance
- Support marketing and advertising
- Help protect against fraud
You can adjust cookie settings through your browser.
PROTECTING YOUR INFORMATION
We take reasonable steps to protect personal information against misuse, interference, loss, unauthorised access, modification or disclosure.
However, no online transmission or electronic storage system can be guaranteed to be completely secure.
ACCESSING OR CORRECTING YOUR INFORMATION
You may contact us to request access to personal information we hold about you or request correction of inaccurate or incomplete information.
Contact:
We may need to verify your identity before processing a request.
PRIVACY COMPLAINTS
If you have a concern about how ETICRUE has handled your personal information, please contact:
We will review your concern and respond as soon as reasonably possible.
If you are not satisfied with our response, you may have the right to make a complaint to the Office of the Australian Information Commissioner (OAIC).
OVERSEAS DISCLOSURE
Some third-party service providers used to operate our online store may process or store information outside Australia.
Where this occurs, we take reasonable steps to ensure personal information is handled appropriately and in accordance with applicable privacy requirements.
CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time.
The latest version will be published on our website with the updated date.
CONTACT
ETICRUE
Sydney, Australia
shop@eticrue.com.au
WEAR IT LOUD.