Refund policy

We want you to love your ETICRUE pieces. We understand, however, that sometimes a purchase may not work out.

Due to the limited quantities produced for our drops, ETICRUE offers store credit for eligible change-of-mind returns. We are unable to offer exchanges for change-of-mind purchases.


CHANGE-OF-MIND RETURNS

To qualify for a change-of-mind return, the following conditions must be met:

  • The item must be in its original condition, unworn, unwashed and unused.
  • All original tags must remain attached.
  • The item must be free from makeup, stains, perfume, body odour, pet hair or any other signs of wear.
  • The item must be returned in a condition that allows it to be reasonably resold.

Return requests must be made within 7 days of receiving your order.

Once your return request has been approved, the item must be sent back within 5 days of approval.

Return shipping costs for change-of-mind returns are the responsibility of the customer.

Once your return has been received and inspected, eligible returns will be issued as ETICRUE store credit with no expiry date.

Store credit is not transferable and cannot be exchanged for cash, except where required by law.

SALE & DISCOUNTED ITEMS

All discounted and sale items are final sale for change-of-mind returns.

RETURN CONDITIONS

ETICRUE reserves the right to reject a change-of-mind return that does not meet the requirements outlined in this policy.

If a returned item does not meet our return conditions, we may return the item to the sender at the customer's expense.

ETICRUE is not responsible for items that are lost, stolen or damaged while being returned to us where the customer has arranged the return shipping.

For this reason, we strongly recommend using a tracked shipping service and retaining your proof of postage until your return has been processed.

CHOOSING YOUR SIZE

As ETICRUE pieces are produced in limited quantities, we encourage you to carefully review the size guide, product measurements and fit information before placing your order.

If you're unsure about sizing or fit, please contact us before purchasing and we'll do our best to help you select the right size.

RETURNS PROCESS

To request a return, please contact ETICRUE through the customer contact details provided on our website.

Please use "RETURN" as the subject line and include:

  • Your order number
  • Your full name
  • The item you wish to return
  • The reason for your return

Please allow up to 48 hours for us to respond to your return request.

If your return is approved, we will provide you with instructions on how and where to send your package.

Please do not send an item back before your return request has been approved.

Returns sent without prior approval may be refused.

Once your return arrives, it will be inspected to ensure it meets the requirements of this policy. Store credit will be issued once the return has been approved.

FAULTY, DAMAGED OR INCORRECT ITEMS

We take pride in the quality of our garments and carefully inspect orders before dispatch.

If you believe you have received an item that is faulty, damaged or not what you ordered, please contact ETICRUE as soon as possible.

Please provide:

  • Your order number
  • A description of the issue
  • Clear photographs showing the fault or damage where applicable

We will assess the issue and respond as soon as reasonably possible.

Faulty or defective items are not subject to the change-of-mind return conditions above. Your rights under the Australian Consumer Law apply to products that do not meet the consumer guarantees.

Depending on the circumstances and the nature of the issue, you may be entitled to a repair, replacement or refund.

Please note that damage caused by misuse, improper care, accidents or normal wear and tear may not constitute a manufacturing fault.

CANCELLATIONS & ORDER CHANGES

Please carefully review your order before completing your purchase.

Due to the limited quantities of our drops and the speed at which orders may be processed, we are generally unable to make changes or cancellations once an order has been placed.

If you have made an error with your order, please contact ETICRUE as soon as possible. While we cannot guarantee that a change or cancellation will be possible, we will do our best to assist if the order has not yet been processed.

Once an order has been dispatched, it cannot be cancelled through ETICRUE.

IMPORTANT INFORMATION

This policy applies to change-of-mind returns only.

Nothing in this policy is intended to exclude, restrict or modify any rights or remedies available to you under the Australian Consumer Law.

If you believe there is an issue with your purchase, please contact us so we can assess the situation and help resolve it.

ETICRUE

shop@eticrue.com.au
WEAR IT LOUD.