Thank you for shopping with ETICRUE.

ETICRUE is an Australian-based women's streetwear brand creating limited drops with a focus on distinctive design, quality and premium presentation.

All orders are dispatched from our warehouse in Sydney, Australia.

We currently ship within Australia only using Australia Post.

SHIPPING WITHIN AUSTRALIA

All Australian orders are carefully packed and dispatched within 1–2 business days after your order has been placed and payment has been successfully received.

Orders placed on weekends or Australian public holidays will begin processing on the next business day.

During product launches, limited drops, promotional periods or periods of high order volume, processing times may occasionally take longer.

STANDARD SHIPPING

Standard shipping is available across Australia through Australia Post.

Estimated delivery: 3–6 business days after dispatch.

Please allow additional time for regional, rural and remote areas.

Standard Shipping:

• $12.95 AUD for orders under $100
• FREE for orders over $100

Delivery timeframes are estimates only and are not guaranteed.

EXPRESS SHIPPING

Express shipping is available through Australia Post Express.

Estimated delivery: next business day for eligible areas, subject to Australia Post's network, service conditions and availability. Australia Post's next-business-day service is limited to its eligible Express Post network.

Express Shipping: $19.95 AUD

Express delivery timeframes are estimates and are not guaranteed.

Please note that choosing Express Shipping does not mean your order will be dispatched the same day. Your order must first be processed within our standard 1–2 business day processing period.

TRACKING YOUR ORDER

Once your order has been packed and dispatched, you will receive a shipping confirmation email containing your Australia Post tracking number.

You can use your tracking number to monitor the progress of your delivery.

If you have not received your shipping confirmation, please check your junk or spam folder before contacting us.

If you still cannot locate your tracking information, contact shop@eticrue.com.au.

DELIVERY ADDRESS

Please ensure your shipping address is correct before completing your order.

If you realise that you have entered an incorrect address, contact shop@eticrue.com.au as soon as possible.

While we will do our best to assist, we cannot guarantee that an address can be changed once your order has been processed or dispatched.

DELAYED OR LOST ORDERS

If your parcel appears to be delayed, lost, or has not received a tracking update for an extended period, please contact shop@eticrue.com.au.

We will do our best to assist and, where appropriate, work with Australia Post to investigate the delivery.

Your rights under the Australian Consumer Law are not affected by this policy.

DAMAGED PARCELS

If your parcel arrives damaged, please contact shop@eticrue.com.au as soon as possible.

Please provide:

• Your order number
• A description of the damage
• Clear photographs of the parcel and affected item

If an item is faulty, defective or damaged when received, your rights under the Australian Consumer Law continue to apply.

AUTHORITY TO LEAVE

If you select or authorise an Authority to Leave delivery option, your parcel may be left at the nominated delivery address without a signature.

Please ensure the delivery location is secure.

Subject to your rights under the Australian Consumer Law, ETICRUE is not responsible for parcels after Australia Post has confirmed delivery in accordance with the delivery instructions selected by the customer.

AUSTRALIA ONLY

ETICRUE currently ships within Australia only.

International shipping is not currently available.

CONTACT

ETICRUE
Sydney, Australia
shop@eticrue.com.au